Credit/Debit Card: To complete the checkout process, Credit and Debit Cards details are taken by the secure and trusted "Roman Cart" shopping system and are only accessible to us and then only for a few days before being deleted. Occasionally, we may not be home to retrieve the credit card number from the secure system before it is automatically deleted, in this rare case we may need to contact you for the number. We do not charge your card until we have the required items in stock and are ready to process your order. Once the Card details are authenticated, your order will prepared and dispatched. In the event that a card transaction is declined the order will be automatically cancelled.
Confirmation of Order: When you successfully complete your order you will be sent an automatic confirmation email. Please allow a few minutes for this to arrive. Check you email spam filter if you did not receive an email. If you did not complete the order to where you get a confirmation email we will not have an order in the system for you.
Confirmation of Order Dispatch: After we have taken your order to the post office and seen it on its way, we will try to send you a dispatch confirmation email so that you know to expect your items in a few days.
Charges: Our shipping charges are very reasonable therefore, we strongly recommend taking the USPS Priority Mail shipping option which is only $2 extra for the complete order. Priority mail proves to be much more consistent in getting a fast delivery compared to first class and especially parcel post. If the order weighs over 13 oz and you took the First Class Mail option the package is too heavy for First Class letter post will be sent by the USPS as Parcel Post. Some items such as large bags and nap mats are too heavy for the first class mail option and customers are requested to select the Priority Mail option, these items are indicated on the order form page. It is our experience that Priority Mail delivery times are faster and much more consistent. The shopping cart adds shipping charges to your total.
Processing & Delivery Times: We aim to process orders as quickly as possible, we operate 4 machines simultaneously and put in many hours to keep up with peak demand, normally orders are completed in just a few days. Occasionally, we may be away at a craft show or trade event, or away from home for some other reason. Also, at some times of the year we get a lot of orders. Therefore, please allow between 2 to 4 weeks for delivery, if you need an order by a certain date for a party or baby shower, please let us now in the message box on the checkout form.
Lost Packages: We have never had a package not finally arrive or not be returned to us. Very, very rarely, First Class or Parcel Post packages have taken up to 4 weeks to arrive, this is why we recommend Priority Mail. In the event of a misdirected package, our policy is to wait 4 weeks before we offer a solution. It is important that once you have received the shipping confirmation email from us, that you check for the package and make sure that the mail carrier has not left an information card to tell you that the package is awaiting collection from your post office. If it has been a week or so you may need to check with your post office that it is not waiting for you there.
Special Requirements or Instructions: During the checkout process you will have the opportunity to type special requirements for us into a text box. Please tell us if you need an order by a certain date, as a birthday gift for example.
Returns: Returns of embroidered items will not be accepted without prior arrangements. If you are unhappy for any reason please contact us to resolve the problem.
Take care to spell the required names and choose the font correctly.
Defective Items: We carefully check every item before we process orders. Returns of defective items will be accepted for 30 days from delivery, after this period defects can be reported directly to the manufacturer of the item.
Tax: Tax is charged at 8.25% to residents of Texas. Tax is not applied to out of State orders.
How to contact us: If you have any problems or questions, please email us at LDEmbroidery@aol.com or call the store at 972-412-6862 during opening hours (Mon-Fri 10am to 7pm CT, Sat 10am to 5pm CT).
Tips and Answers :
My delivery address is different to my billing address but I cannot select the correct delivery address state: During the checkout you can change the delivery address state, click the change link next to the country drop down box in the delivery address section, this allows you to change the state and the country as required.
I cannot select a font in the drop down list: We recommend that you use Internet Explorer or the Chrome browser to view our site. If you cannot do this please type required fonts into the message box during checkout.